The COVID-19 pandemic has changed customer service significantly. Many stores are closed or only open under strict conditions. Life is taking place more and more in your own home. The same is true for the shopping behaviour of your customers.

Just think about your own behaviour during the last months…

In the past, chatbots were a nice gimmick without any concrete benefit, but today they are an indispensable tool in the corporate world. Of course, developing and running a chatbot is a lot of work and requires a financial investment. But there are many good reasons to choose a bot…

“Onlim Assistant, what do our current sales figures look like?” “In the last quarter the company made 10.4 million Euros. That’s 10% more than in the previous quarter and 5.2% more than in the same quarter of 2019. With a predicted market growth of 1.3%, we are growing four times…

In many areas of everyday life, customer care is already being optimized using voice assistants. In this article, we’ll show you how this works, which devices can support it and how they can be included in your business.

The voice interface technology is accessible to everyone

The best thing about voice technology is that you don’t have…

The chatbot market is growing continuously. ResearchAndMarket estimates that the global chatbot market will generate an annual turnover of 9.4 billion dollars by 2024.

This is not only good news for all companies operating in the chatbot industry. …

When users communicate with chatbots or voice assistants in natural language based dialogues, advanced artificial intelligence techniques are used in the background. This is the field of the increasingly important discipline of Conversational AI.

Conversational AI relies on the presence of complete, well-structured data that is (mostly) modeled in the…

Using chatbots for sales, customer support or marketing communication can have tons of benefits. It can save time for your team and enable them to focus on more complex tasks, improve customer satisfaction, decrease the number of support tickets, and much more. Many companies rushed into introducing chatbots into their…

Chatbots help improve customer experiences by providing support or advising buyers during crucial decisions. Most importantly, chatbots holds numerous automation options that can significantly accelerate services. However, not all chatbot software solutions are equal. There are specific requirements that have a substantial impact on saving potentials and customer benefits.

If…